Terms of Service

Bobbi is a technology platform operated by [Bobbi legal entity name] ("Bobbi", "we", "us") that connects dental practices ("Clinics") with independent dental professionals ("Professionals") for temporary shifts. These Terms of Service ("Terms") govern your access to and use of the Bobbi mobile application, web portals, and website (together, the "Platform").

By creating an account or using the Platform you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform. If you use the Platform on behalf of a Clinic or other organization, you represent that you are authorized to bind that organization to these Terms.

Bobbi provides software that helps Clinics and Professionals find each other, communicate, and keep records of shifts. Bobbi is not a party to any work arrangement formed between a Clinic and a Professional.

• Bobbi does not employ, assign, deploy, supervise, direct, or control Professionals or their work.
• Bobbi is not a temporary help agency, employment agency, staffing agency, or recruiter. Effective July 1, 2024, Ontario introduced licensing requirements for temporary help agencies and recruiters under the Employment Standards Act, 2000. Bobbi operates as a technology platform that facilitates direct connections between Clinics and Professionals and does not function as a temporary help agency or recruiter under those regulations.
• Professionals set their own minimum rates, choose their own availability and travel radius, and decide which shifts to apply for. Clinics independently decide whom to book and at what rate.
• Any employment, contractor, or other work relationship arising from a booking exists solely between the Clinic and the Professional.
• Each party is solely responsible for its own legal obligations relating to a booking, including worker classification, employment standards, payroll or contractor taxes, workplace safety, insurance, and workers’ compensation. Bobbi does not provide legal, tax, or classification advice.

Bobbi makes no guarantee that Clinics will find Professionals, that Professionals will find shifts, or as to the quality, qualifications, licensure, conduct, or performance of any user.

To use the Platform you must:

• be at least 18 years old;
• be legally entitled to work in Canada (Professionals) or to operate a dental practice in the jurisdiction where your Clinic is located (Clinics);
• if you are a Professional, hold and maintain any registration, licence, or certification required for your role in good standing with the applicable regulator (for example, in Ontario: RCDSO, CDHO, ODAA, or other applicable body); and
• provide accurate, current, and complete information and keep it up to date.

You must promptly update your profile and notify Bobbi if your licence or registration expires, lapses, or becomes restricted, suspended, or revoked.

• One account per person. Do not create multiple accounts or share your account or credentials with anyone else.
• A Clinic account represents a single practice location and may be managed by one or more authorized administrators added to that Clinic.
• You are responsible for all activity under your account. Keep your password secure and notify us immediately of any unauthorized use.
• Accounts are not transferable.

Professionals may upload licence and certification details and supporting documents. The Bobbi team manually reviews submitted documents and may mark a profile or credential as verified. Verification reflects only that a document appeared authentic and valid at the time of review. It is not a guarantee of ongoing licensure, competence, or suitability, and it does not replace a Clinic’s own due diligence.

Clinics remain responsible for confirming that any Professional they book holds the registration and qualifications required for the work, and for meeting their own regulatory obligations. Bobbi does not currently conduct criminal record or background checks.

Bobbi may apply trust and safety gates on the Platform, such as requiring Clinics to be verified before posting shifts or requiring Professionals to reach a minimum profile completeness before applying.

• Clinics post shifts with a role, time, location, and offered hourly rate. Professionals may apply, propose a different rate, or negotiate schedule adjustments through the Platform’s offer tools.
• When a Clinic accepts an application, a booking is formed directly between the Clinic and the Professional at the agreed rate and times. The agreed rate for a booked shift may not be changed unilaterally by either party.
• A confirmed booking is a firm commitment. Professionals are expected to arrive on time, and Clinics are expected to honour the shift as posted.
• Check-in, check-out, and hours records kept on the Platform are used for timesheets and dispute resolution.

After a shift, hours worked and breaks are recorded in a timesheet. The Clinic reviews and approves or disputes the timesheet, and the Professional can confirm the hours and confirm when payment has been received.

Clinics pay Professionals directly. Bobbi does not currently process, hold, escrow, or guarantee any payment between users, and does not set or influence rates. Payment method and timing are agreed between the Clinic and the Professional, and Clinics are expected to pay promptly once a timesheet is approved. The Platform’s invoice and payment-status features are record-keeping tools only.

If Bobbi later offers an optional in-platform payment feature, it will be provided through a third-party payment processor (such as Stripe), may carry payment processing fees, and will be subject to additional terms presented at that time.

If a payment or hours disagreement arises, either party may open a dispute on the Platform. Bobbi may review platform records (timesheets, check-in/out times, messages) and facilitate a resolution, but Bobbi is not responsible for, and does not guarantee, payment of any amount owed between a Clinic and a Professional.

The Platform is currently free to use for both Clinics and Professionals: no subscription fees, no posting fees, and no commission on shifts. Clinics pay the Professional’s agreed rate and nothing else.

Bobbi reserves the right to introduce fees for the Platform or for optional features in the future. We will give at least 30 days’ notice before any fee takes effect, and no fee will be applied retroactively to shifts already completed. Continued use of the affected features after a fee takes effect constitutes acceptance of it.

Plans change — but late cancellations cause real harm to practices and professionals. If you must cancel a confirmed booking, do it through the Platform as early as possible, and in any event at least 24 hours before the shift start time.

• Cancellations with less than 24 hours’ notice, repeated cancellations, and no-shows may result in reduced visibility, booking restrictions, suspension, or removal from the Platform, for Clinics and Professionals alike.
• A no-show (failing to appear for a confirmed shift without cancelling) is treated as a serious violation.
• Cancel only through the Platform so that the shift can be reposted and both parties have a record. Cancelling by phone, text, or email alone does not count.
• Bobbi may take documented extenuating circumstances (such as illness or emergency) into account when applying consequences.

Bobbi does not currently charge monetary cancellation fees to either party.

Bobbi may offer a referral program under which Professionals receive rewards — currently a CAD $25 bonus after completing a first shift when signing up with a referral code, and a CAD $10 reward to the referrer for each qualified referral, up to 3 referrals. Rewards are tracked in your in-app rewards ledger.

• Rewards accrue only for genuine, qualified referrals as determined by Bobbi. Self-referrals, duplicate accounts, and other abuse disqualify the related rewards.
• Bobbi may modify, suspend, or end the referral program at any time. Changes do not affect rewards already earned.
• Redemption and payout of rewards follow the instructions in the app; rewards have no cash value except as expressly provided there.

The Platform provides in-app messaging between Clinics and Professionals, generally available once an application is accepted, and lets users place phone calls to coordinate shifts. Use these tools only for legitimate shift-related communication.

• Do not use Platform communications for harassment, discrimination, spam, solicitation unrelated to shifts, or any unlawful purpose.
• Authorized Bobbi personnel can access shift-related messages for support, safety, quality, and dispute-resolution purposes, as described in the Privacy Policy.
• When you place a call through the Platform, a record of the call (including the number dialed) is logged, as described in the Privacy Policy.

• After a completed booking, users may leave ratings and written reviews. Reviews must be honest, first-hand, and related to the booking.
• Do not manipulate ratings, review yourself, trade reviews, or retaliate through reviews.
• Ratings and reviews are visible to other users as part of profiles. Bobbi may, but is not obligated to, moderate, edit, or remove reviews that violate these Terms.
• You may not delete your account and re-register to shed your review history.

Temporary shifts with a Professional you met through Bobbi should be arranged and recorded through the Platform. Do not circumvent the Platform’s booking, timesheet, or communication flows for temporary work with Bobbi-sourced Professionals — keeping shifts on the Platform is what keeps records, disputes, and trust features working for everyone.

Permanent hiring is free. If a Clinic and a Professional who met through Bobbi decide to enter a permanent or long-term direct employment relationship, they are free to do so. Bobbi charges no placement, finder’s, or conversion fee and imposes no restriction or waiting period on permanent hires.

You agree not to:

• provide false, misleading, or fraudulent information, including misrepresenting your identity, qualifications, or licensure;
• use the Platform while your required professional licence is invalid, suspended, or revoked;
• interfere with or disrupt the Platform, probe or breach its security, or access data or accounts you are not authorized to access;
• scrape, harvest, or collect information about other users, or use the Platform to build a competing service;
• post content that is unlawful, defamatory, harassing, discriminatory, or infringing; or
• use the Platform for any purpose other than connecting Clinics and Professionals for dental work.

You retain ownership of the content you submit to the Platform (profile information, photos, documents, messages, reviews). You grant Bobbi a worldwide, non-exclusive, royalty-free licence to host, use, reproduce, display, and distribute that content as needed to operate, promote, and improve the Platform, consistent with the Privacy Policy. You represent that you have the rights to the content you submit.

The Platform itself — including its software, design, trademarks, and all content we provide — is owned by Bobbi or its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-transferable licence to use the Platform for its intended purpose.

Our collection and use of personal information is described in the Bobbi Privacy Policy, which forms part of these Terms.

• You may stop using the Platform at any time and may request account deactivation or deletion by contacting support.
• Bobbi may suspend or terminate your account for violations of these Terms, conduct that risks the safety or trust of other users or patients, fraudulent activity, lapsed required licensure, or extended inactivity. Where practicable we will notify you and give you an opportunity to respond.
• Sections of these Terms that by their nature should survive termination (including Sections 15, 18, 19, 20, and 21) survive.

The Platform is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, and non-infringement, to the maximum extent permitted by law. Bobbi does not warrant that the Platform will be uninterrupted, error-free, or secure, or that any shift, booking, payment, or hire will occur or be satisfactory. You use the Platform, and engage with other users, at your own risk.

To the maximum extent permitted by law, Bobbi will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Platform or these Terms. Bobbi is not liable for the acts or omissions of Clinics or Professionals, including non-payment, workplace conditions, professional conduct, or the quality of work performed.

Bobbi’s total aggregate liability arising out of or relating to the Platform or these Terms will not exceed the greater of (a) CAD $100 and (b) the amounts you paid to Bobbi in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including under applicable consumer protection legislation.

You agree to indemnify and hold harmless Bobbi and its officers, directors, employees, and agents from claims, damages, and expenses (including reasonable legal fees) arising out of your use of the Platform, your content, your work arrangements with other users, or your violation of these Terms or applicable law.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of laws rules, and subject to any mandatory consumer protection laws of your province or territory of residence.

Before starting formal proceedings, please contact us — most issues can be resolved informally. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of the Province of Ontario, and you consent to venue there.

We may update these Terms from time to time. For material changes we will give notice through the Platform or by email before the change takes effect. Continued use of the Platform after the effective date constitutes acceptance. If you do not agree to updated Terms, stop using the Platform and contact us to close your account.

• These Terms, together with the Privacy Policy and any additional terms presented for specific features, are the entire agreement between you and Bobbi about the Platform.
• If any provision is found unenforceable, the rest remains in effect.
• Bobbi’s failure to enforce a provision is not a waiver of it.
• You may not assign these Terms; Bobbi may assign them in connection with a merger, acquisition, or sale of assets.
• Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Bobbi.

[Bobbi legal entity name], [registered business address]. Questions about these Terms: [support email address].